Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Cross-functional coordination across departments
Designing digital customer journeys
This role is central to shaping how Workday scales its customer success programs globally by owning initiatives across digital tooling and customer journeys

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally by owning initiatives across digital tooling and customer journeys.
  • The team operates on a Council model where members co-author roadmaps alongside field partners to ensure solutions are grounded in real-world needs.
  • Candidates will be expected to bring structure to ambiguity, turning priorities into clear roadmaps that earn executive buy-in and cross-functional support.

Matching Summary

This role is central to shaping how Workday scales its customer success programs globally by owning initiatives across digital tooling and customer journeys.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Cross-functional coordination across departments
  • Designing digital customer journeys
  • Facilitating councils and intake processes
  • Translating business needs into roadmaps

Nice-to-have

  • Experience with Gainsight or Planhat platforms
  • Knowledge of AI-powered productivity tools
  • Enterprise software industry background
  • Project management certification (PMP, Agile, SAFe)
  • Design thinking and data analysis skills

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Project management certification preferred (PMP, Agile, SAFe)
  • Experience in the software industry with enterprise products

Work Rights

Not specified

Tailored Resume

Cover Letter