Vocus – Technical Support Level 1

Acquire Asia Pacific Pty

Philippines
Not specified
Ipv, dsl, nbn, phone, fixed line services
Mobility and email support
End to end support
Acquire Asia Pacific Pty is seeking a Technical Support Level 1 professional in the Philippines to provide end-to-end support for various technical services, ensuring exceptional customer service and satisfaction. The ideal candidate will have a strong understanding of internet and phone service setups, excellent communication skills, and a proactive approach to problem-solving

Job Summary

  • Technical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails.
  • Resolve product/service concerns by means of “End to End” Support and Application of standard troubleshooting with NBN, Broadband, email, mobile, IPV and Phone services.
  • We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration Impact Passion Transparency.

Matching Summary

Match Score: 85

Acquire Asia Pacific Pty is seeking a Technical Support Level 1 professional in the Philippines to provide end-to-end support for various technical services, ensuring exceptional customer service and satisfaction. The ideal candidate will have a strong understanding of internet and phone service setups, excellent communication skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • IPV, DSL, NBN, Phone, Fixed Line services
  • Mobility and email support
  • End to end support
  • Standard troubleshooting
  • Customer record maintenance

Nice-to-have

  • Solutions provider with a "CAN DO" attitude
  • Recognize opportunities for improvement
  • Pro-actively offer ideas and solutions
  • Collaborative environment

Key Requirements

  • Understanding of business/residential internet phone and IPV set up
  • Average organizational skills and ability to multitask
  • Analytical and problem-solving skills
  • Good Verbal and written communication skills
  • Understanding of complaint handling, negotiation and conflict resolution

Work Rights

Not specified

Tailored Resume

Cover Letter