As an IT Service Management Process Architect, you will strategically develop IT processes and transition them into a modern agile work environment
Job Summary
As an IT Service Management Process Architect, you will strategically develop IT processes and transition them into a modern agile work environment.
You are responsible for the process landscape, including tactical and operational design, ensuring stable IT operations through standardization and automation.
The company offers a 38-hour week, flexible working hours with at least 2 days of remote work per week, and opportunities to shape change.
Matching Summary
As an IT Service Management Process Architect, you will strategically develop IT processes and transition them into a modern agile work environment.
Skills & Requirements
Must-have
ITIL4 Practices
process landscape redesign
operational transformation
standardization and automation
agile working methods
Nice-to-have
digital transformation
stakeholder management
continuous improvement
Key Requirements
ITSM experience (ITIL V3 / 4)
Experience in operational implementation of ITIL practices