The Customer Care Advocate serves as the primary contact for orders, quotes, and complex product inquiries while ensuring a seamless customer experience
Job Summary
The Customer Care Advocate serves as the primary contact for orders, quotes, and complex product inquiries while ensuring a seamless customer experience.
This role requires proficiency in MCS eBusiness tools and expanded product knowledge to resolve issues autonomously within department guidelines.
The position offers an opportunity to join a dynamic global team focused on creating customer loyalty and delivering solutions throughout the entire customer journey.
Matching Summary
The Customer Care Advocate serves as the primary contact for orders, quotes, and complex product inquiries while ensuring a seamless customer experience.
Skills & Requirements
Must-have
4-year College Degree required
Proficiency in MCS eBusiness tools
Intermediate Excel skills required
Typing speed of 45+ words per minute
Experience with SharePoint and MS Teams
Nice-to-have
Three years of professional customer care experience
Experience with Oracle or SAP ERP systems
Familiarity with Salesforce or Microsoft Dynamics CRM
Mechanical or technical aptitude to read drawings
Ability to suggest product substitutions independently