Philips Mr Technical Support Engineer

GE HealthCare UK

United States
Base: $94,400.00-$141,600.00 annual; bonus/equity:...
Fully remote
Philips mr product family support
Remote and onsite technical support
Field engineer coaching and training
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues

Job Summary

  • The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues.
  • Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations.
  • Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Matching Summary

The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues.

Salary

Base: $94,400.00-$141,600.00 Annual; Bonus/Equity: Performance based incentive compensation; Benefits: Medical, dental, vision, PTO, 401(k), life, disability, accident insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Philips MR product family support
  • Remote and onsite technical support
  • Field Engineer coaching and training
  • Troubleshoot system performance issues
  • Utilize GEHC escalation process

Nice-to-have

  • Customer satisfaction through Service Excellence
  • Contribute to productivity tools
  • Act as a change agent
  • Leverage remote service capabilities
  • Stay calm in pressurized situations

Key Requirements

  • 8+ years servicing mechanical/electrical equipment OR Associate's/Bachelor's degree AND 5 years experience
  • Minimum 5 years diagnostic imaging experience with Philips MR systems
  • Valid Driver’s License
  • Legal authorization to work in the U.S.
  • Willingness to work rotating late shift and On-Call

Work Rights

Legal authorization to work in the U.S.

Tailored Resume

Cover Letter