Job Summary

• Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.

Matching Summary

Salary

Base: $63,000-$73,000; Bonus/Equity: annual bonus; Benefits: Medical, dental, vision, life insurance, HSA, FSA, disability, 401(K) with 6% company contribution, tuition assistance, commuter benefits, pet insurance, professional certification reimbursement, paid parental leave, consumer discounts, paid time for community service

Skills & Requirements

Key Requirements

• High School Diploma or GED required
• 3-5 years of Service Desk experience
• Experience installing and configuring desktops, laptops, peripherals and mobile devices
• Experience with Windows 11 and Applications
• Experience with Okta, Office 365, Cisco WebEx preferred
• ServiceNow experience preferred
• MAC knowledge a plus

Work Rights