The Service Delivery Manager is critical in ensuring predictable, high-quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve)
Job Summary
The Service Delivery Manager is critical in ensuring predictable, high-quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve).
This role owns end-to-end delivery performance for assigned services and products, coordinating internal teams and external suppliers against contractual commitments.
Hitachi Energy offers a holistic range of competitive benefits to support your financial, physical, and mental wellbeing, as well as your personal development.
Matching Summary
The Service Delivery Manager is critical in ensuring predictable, high-quality delivery across both Service Management (Run) and Agile Delivery (Change & Improve).
Skills & Requirements
Must-have
End-to-end delivery ownership
Contract and supplier management
Agile delivery execution
ServiceNow-based delivery
Fluent English communication
Nice-to-have
Building highly performing teams
Continuous learning and improvement
Stakeholder management skills
Analytical problem-solving
Key Requirements
Master's degree in IT, Engineering, or related field
5+ years Service Delivery Management experience
10+ years IT experience
Proven supplier and contract management experience