Customer Success Manager - Platinum - Louisville, Ky
UPS
Louisville, KY, US
Nurture relationships with large customers
Drive value realization for strategic customers
Build strong business collaboration
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success
Job Summary
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
Key responsibilities include issue management, value creation through strategic engagement, and conducting regular business reviews to enhance customer experience.
The role focuses on client satisfaction, retention, and growth by proactively addressing challenges, identifying upsell opportunities, and ensuring seamless collaboration across internal teams.
Matching Summary
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
Skills & Requirements
Must-have
Nurture relationships with large customers
Drive value realization for strategic customers
Build strong business collaboration
Understand complex business needs
Align solutions to meet objectives
Client satisfaction, retention, and growth
Nice-to-have
Proactively address challenges
Identify available solutions
Upsell opportunities
Seamless collaboration across internal teams
Deliver exceptional customer service
Drive customer loyalty and maximize revenue
Key Requirements
Bachelor’s degree in business, marketing, or related field (preferred)
Strong relationship management and interpersonal skills
Exceptional communication and negotiation skills
Extensive experience in customer relationship management
Proven track record of managing large, high-value accounts
Work Rights
Must be a U.S. Citizen or National, alien lawfully admitted for permanent residence, or alien authorized to work