Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms
Job Summary
Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms.
Resolve complex technical and business issues across multiple domains and integrations, mentoring and guiding analysts and cross-functional delivery teams.
This permanent, full-time position offers in-office collaboration at our Melbourne headquarters plus flexible hybrid work.
Matching Summary
Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms.
Skills & Requirements
Must-have
ServiceNow FSM expertise
Oracle FSM expertise
custom field solutions understanding
integration knowledge (APIs, sFTP)
end-to-end field processes ownership
incident triage and root-cause analysis
Nice-to-have
innovation and best practice adoption
stakeholder expectation management
excellent customer service skills
continuous improvement focus
matrix environment influence
Key Requirements
10+ years FSM application support, Functional Lead, Product Management
Australian Citizen required
Degree in IT, engineering, business, or equivalent experience
Advanced certifications in Agile, project management, or relevant technical domains (preferred)