The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This is a phone based customer service role supporting customers who are victims of scams, requiring excellent customer service and innovation when dealing with customer situations.
The role offers a 12-month fixed term contract with hybrid working after initial in-office training, requiring attendance approximately 20% of the time.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster work schedule
Phone based customer service role
Hybrid working with office attendance
Strong problem-solving capability
Attention to detail and problem-solving
Handling inbound and outbound scam calls
Nice-to-have
Emotional resilience under pressure
Think outside the box
Work in a fast-paced environment
Ability to multitask across banking tools
Deliver excellent customer service
Adapt to change and protocols
Key Requirements
Experience in Financial Services Industry preferred
Strong personal integrity and confidentiality commitment
Demonstrated excellence in customer service skills
Ability to resolve basic customer complaints
Emotional resilience and strong communication skills