Problem And Itsm Knowledge Specialist

AIRBUS DS GEO SA

Romania
Hybrid
Problem management
Knowledge management
Servicenow knowledge management
Focus on sustainable bug fixing and self-service rate through Problem and Knowledge Management

Job Summary

  • Focus on sustainable bug fixing and self-service rate through Problem and Knowledge Management.
  • Responsibilities include moderating Root Cause Analysis, managing the knowledge base, and supporting ServiceNow requirements.
  • Offers a competitive salary, bonuses, private medical plan, wellness access, and flexible hybrid work policy.

Matching Summary

Focus on sustainable bug fixing and self-service rate through Problem and Knowledge Management.

Skills & Requirements

Must-have

  • Problem Management
  • Knowledge Management
  • ServiceNow Knowledge Management
  • Root Cause Analysis
  • Shift-Left solutions

Nice-to-have

  • Editorial talent
  • Sustainable bug fixing
  • Self-service rate improvement

Key Requirements

  • Certified knowledge in ITIL Problem Management
  • Experience with ServiceNow Knowledge Management modules

Work Rights

Not specified

Tailored Resume

Cover Letter