Senior Customer Success Manager

Cummins

Tokyo, Japan
Fully remote
Customer relationship management
Issue resolution and escalation
Experience in consulting or account management
Workday is committed to creating a brighter work environment through integrity and collaboration

Job Summary

  • Workday is committed to creating a brighter work environment through integrity and collaboration.
  • Customer Success Managers play a crucial role in enhancing user experience and driving customer value.
  • This position offers autonomy and the opportunity to work with cutting-edge AI technologies.

Matching Summary

Workday is committed to creating a brighter work environment through integrity and collaboration.

Skills & Requirements

Must-have

  • Customer relationship management
  • Issue resolution and escalation
  • Experience in consulting or account management

Nice-to-have

  • Strong presentation and communication skills
  • Ability to engage with executive leadership
  • Experience in cross-functional collaboration

Key Requirements

  • 5+ years in customer-facing services role
  • 1+ years project management experience with Workday products
  • Business level Japanese communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter