Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Leadership and supervisory skills
Veterinary software systems experience
At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support.
  • The role involves supervising and mentoring CSR team members, promoting a positive team culture, and ensuring excellent client service and efficient front desk operations.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive environment focused on employee well-being and success.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership and supervisory skills
  • Veterinary software systems experience
  • Strong organizational skills
  • Compassionate client-focused service
  • Ability to work in fast-paced environment

Nice-to-have

  • Mentorship and career development
  • Team collaboration and accountability
  • Problem-solving skills
  • Effective communication
  • Professionalism and compassion

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Experience with veterinary software preferred
  • Strong communication skills
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter