Customer Experience Manager

Five Below

Stoneham, MA, United States
Base: $19.50; bonus/equity: not specified; benefit...
Wowing the customer
Customer service score goals
Front end merchandising
Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff

Job Summary

  • Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff.
  • Responsibilities include ensuring crew members wow customers, training on B.E.S.T. customer service, leading front-end operations, and performing store manager duties in their absence.
  • The company offers a comprehensive benefits package covering health, financial, and personal wellness.

Matching Summary

Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff.

Salary

Base: $19.50; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Wowing the customer
  • Customer service score goals
  • Front end merchandising
  • Opening and closing procedures
  • Store cleanliness and recovery
  • Operating cash register
  • Moving merchandise up to 25 lbs

Nice-to-have

  • Let Go & Have Fun culture
  • Super energy and passion
  • Creative thinking
  • Maintain composure under pressure

Key Requirements

  • Minimum 2 years of management experience
  • High School Graduate or equivalent
  • College experience preferred
  • Excellent verbal and written communication skills
  • Ability to multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter