Wfm & Dialer Operations Specialist

Platinum Eagle Mortgage LLC

Not specified; not specified; medical, dental, vis...
Not specified (possible hybrid or onsite based on typical industry practices).
3+ years contact center experience
1+ years wfm analyst role
Nice iex or wfm platform experience
Platinum Eagle Mortgage LLC is seeking a WFM & Dialer Operations Specialist to optimize call center operations and manage scheduling, attendance, and performance metrics. The ideal candidate should possess experience in a contact center environment, particularly in workforce management, and demonstrate strong analytical and organizational skills

Job Summary

  • The role involves optimizing attendance, schedules, and PTO requests while monitoring dialer campaigns daily for the Loss Mitigation team.
  • Employees are responsible for creating staff schedules, setting up new hire profiles in WFM platforms, and driving real-time adherence to achieve maximum FTE efficiencies.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) with employer match, and paid parental leave.

Matching Summary

Match Score: 85

Platinum Eagle Mortgage LLC is seeking a WFM & Dialer Operations Specialist to optimize call center operations and manage scheduling, attendance, and performance metrics. The ideal candidate should possess experience in a contact center environment, particularly in workforce management, and demonstrate strong analytical and organizational skills.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), paid leave

Skills & Requirements

Must-have

  • 3+ years contact center experience
  • 1+ years WFM Analyst role
  • NICE IEX or WFM platform experience
  • Ring Central or dialer platform experience
  • Basic SQL query writing ability

Nice-to-have

  • Understanding of mortgage lending
  • Strong analytical problem solving skills
  • Self-motivated independent worker
  • Ability to work overtime as needed

Key Requirements

  • High School Diploma required
  • College degree preferred
  • Smartphone meeting security standards required

Work Rights

Not specified

Tailored Resume

Cover Letter