Octopus In Colour Internship 2026 - Customer Care Intern
octopusenergy.it
London, GB
On-site
Customer complaints investigation
Data-led performance monitoring
Root cause analysis
Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through a dedicated internship program for Black candidates
Job Summary
Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through a dedicated internship program for Black candidates.
The role involves investigating and analysing customer complaints and feedback to improve customer experience and support business-wide objectives.
Interns will work closely with customer-facing teams and senior management to monitor performance, handle escalations, and recommend business improvements.
Matching Summary
Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through a dedicated internship program for Black candidates.
Skills & Requirements
Must-have
Customer complaints investigation
Data-led performance monitoring
Root cause analysis
Customer-facing communication
Complaint database management
Nice-to-have
Problem solving passion
Ability to build strong relationships
Keen eye for detail
Independent and team working
Adaptability to change
Key Requirements
Identify as Black, Black British, African or Caribbean