Team Lead - Insurance Operations

Marsh

Kuala Lumpur, Malaysia
Hybrid (3 days in office, 2 days remote)
Oversee daily operations
Ensure adherence to protocols
Client and broker inquiry resolution
Marsh is seeking a Team Lead for its Insurance Operations in Kuala Lumpur, Malaysia. This hybrid role involves leading a Billing team, managing daily operations, and driving process improvements while ensuring exceptional client service

Job Summary

  • Serve as a first-level leader overseeing the daily operations of a dedicated support team, ensuring established protocols, schedules, and service levels are consistently met.
  • Lead, mentor, and motivate the Billing team to achieve operational excellence and meet performance targets, while acting as a primary point of contact for escalated client and broker inquiries.
  • Drive continuous process improvements by identifying inefficiencies and implementing innovative solutions, leveraging technology advancements like AI to optimize workflows and enhance service delivery.

Matching Summary

Match Score: 85

Marsh is seeking a Team Lead for its Insurance Operations in Kuala Lumpur, Malaysia. This hybrid role involves leading a Billing team, managing daily operations, and driving process improvements while ensuring exceptional client service.

Skills & Requirements

Must-have

  • Oversee daily operations
  • Ensure adherence to protocols
  • Client and broker inquiry resolution
  • Drive process improvements
  • Monitor team performance metrics
  • Ensure regulatory compliance

Nice-to-have

  • Foster continuous learning
  • Adapt to industry changes
  • Passion for technology and innovation

Key Requirements

  • Degree holder in Accounting, Finance, or related fields
  • Minimum 6 years of experience in operations
  • 2 years in a Team Lead position
  • Excellent problem-solving skills
  • Exceptional communication and interpersonal skills

Work Rights

Not specified

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