Guest Services Associate I

Marriott

Hiroshima-Shi, Hiroshima, Japan
**
Process guest check-ins and check-outs
Handle room assignments and requests
Secure payment and process transactions
** Marriott is seeking a Guest Services Associate I for their location in Hiroshima, Japan. The role involves processing guest check-ins and check-outs, managing billing, and ensuring a positive guest experience. **

Job Summary

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, securing payment and activating/reissuing room keys.
  • Answer, record, and process all guest calls, requests, questions, or concerns, following up to ensure satisfaction, and arrange transportation for guests.
  • Follow company policies and procedures, report accidents, and ensure uniform and personal appearance are clean and professional.

Matching Summary

Match Score: 75

** Marriott is seeking a Guest Services Associate I for their location in Hiroshima, Japan. The role involves processing guest check-ins and check-outs, managing billing, and ensuring a positive guest experience. **

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Handle room assignments and requests
  • Secure payment and process transactions
  • Operate telephone switchboard station
  • Provide guest directions and information
  • Maintain professional appearance and conduct

Nice-to-have

  • Develop positive working relationships
  • Support team to reach common goals
  • Anticipate and address guest needs
  • Foster an environment of belonging

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter