Santander is seeking a Customer Experience Advisor for its Ayr Branch, offering a role focused on delivering exceptional customer service through various channels. The position requires flexibility, strong communication skills, and a commitment to problem-solving in a dynamic banking environment
Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
You will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
Your contribution matters, with recognition beyond pay, including pride in your work, impact on customers and communities, and opportunities to grow and thrive personally and professionally.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for its Ayr Branch, offering a role focused on delivering exceptional customer service through various channels. The position requires flexibility, strong communication skills, and a commitment to problem-solving in a dynamic banking environment.
Salary
Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, healthcare, life assurance, share plans, discounted products, wellbeing support, family leave.
Skills & Requirements
Must-have
Deliver outstanding customer service
Communicate effectively with customers
Assist with day-to-day transactions
Handle customer queries and servicing
Act as first point of contact
Nice-to-have
Go above-and-beyond for customers
Flexible, can-do approach to work
Openness to a broad range of activities
Desire to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service