Patient Service Representative (psr) - Internal Medicine

Advocate Aurora Health

Green Bay, WI, United States
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Onsite
Hipaa compliance knowledge
Insurance plan verification skills
Electronic health record proficiency
Advocate Aurora Health is seeking a full-time Patient Service Representative in Green Bay, WI, to manage patient check-ins, verify insurance details, and maintain confidentiality of health records. Ideal candidates will demonstrate strong customer service skills and the ability to work in a fast-paced environment, with no prior experience required

Job Summary

  • The role creates the initial electronic health record foundation while preventing duplicate medical records to ensure patient safety.
  • Employees must verify complete demographic and insurance information, collect co-pays, and maintain strict confidentiality under HIPAA regulations.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, and retirement matching.

Matching Summary

Match Score: 85

Advocate Aurora Health is seeking a full-time Patient Service Representative in Green Bay, WI, to manage patient check-ins, verify insurance details, and maintain confidentiality of health records. Ideal candidates will demonstrate strong customer service skills and the ability to work in a fast-paced environment, with no prior experience required.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • HIPAA compliance knowledge
  • Insurance plan verification skills
  • Electronic health record proficiency
  • High-volume patient registration
  • Cash handling and payment collection

Nice-to-have

  • Strong customer service recovery skills
  • Ability to work independently under pressure
  • Experience with virtual appointment scheduling
  • Collaborative team communication style
  • Willingness to cross-train across specialties

Key Requirements

  • High School Diploma or GED required
  • No prior experience required
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter