Support Service Manager

Adobe

Not specified (assumed to be hybrid based on industry norms).
Extensive experience supporting high profile enterprise customers
Strong written and verbal communication skills
Ability to handle c-level customer communications
Adobe is seeking a Support Service Manager to join their Support Service Management team, focusing on delivering personalized support to Ultimate Support plan customers. The ideal candidate will possess strong communication skills and experience in managing high-profile enterprise customer support

Job Summary

  • The Support Service Manager partners with Technical Account Managers to ensure a best-in-class support experience for Ultimate plan customers.
  • This role requires providing personalized updates, transparency during critical outages, and conducting root cause analysis for significant events.
  • Candidates must demonstrate strong business insight to balance customer needs with Adobe's strategic objectives while managing complex enterprise relationships.

Matching Summary

Match Score: 85

Adobe is seeking a Support Service Manager to join their Support Service Management team, focusing on delivering personalized support to Ultimate Support plan customers. The ideal candidate will possess strong communication skills and experience in managing high-profile enterprise customer support.

Skills & Requirements

Must-have

  • Extensive experience supporting high profile Enterprise customers
  • Strong written and verbal communication skills
  • Ability to handle C-level customer communications
  • Experience leading software or SaaS-based technical support teams
  • Proven track record influencing virtual global teams

Nice-to-have

  • Familiarity with Digital Marketing principles
  • Experience developing Service Improvement Plans
  • Knowledge of ITIL or incident management frameworks
  • Creative problem-solving passion for customer success
  • Background in premium service delivery strategies

Key Requirements

  • Degree in Computer Science, IT, Business Administration, or related field preferred
  • Must have worked in Customer Service industry with Enterprise exposure
  • Work hours completely US based (EST & PST)

Work Rights

Not specified

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