Configurator

Merkle Australia

Copenhagen, Denmark
Hybrid
Experience with jira service management
Service desk management skills
Client onboarding experience
This role is central to building a Service Desk that clients trust and teams can scale with

Job Summary

  • This role is central to building a Service Desk that clients trust and teams can scale with.
  • You will lead the day-to-day operation and continuous improvement of a client-facing Service Desk.
  • The position offers a collaborative culture with clear opportunities for professional growth.

Matching Summary

This role is central to building a Service Desk that clients trust and teams can scale with.

Skills & Requirements

Must-have

  • Experience with Jira Service Management
  • Service desk management skills
  • Client onboarding experience

Nice-to-have

  • Strong communication skills
  • Experience in cloud-based services
  • Ability to drive service improvement

Key Requirements

  • Strong experience in incident management
  • Hands-on experience with Atlassian tools
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter