Analista De Planejamento E Performance Do Atendimento Sênior

Iberdrola

Campinas, Brazil
High volume data manipulation
Callcenter operations sizing
End-to-end planning processes
Be responsible for monitoring the entire process for contracting Call Center services, from contracting to results reporting and billing

Job Summary

  • Be responsible for monitoring the entire process for contracting Call Center services, from contracting to results reporting and billing.
  • Develop and ensure projection processes for Call Center operations and internal processes, including key indicators and related expenses.
  • Iberdrola offers benefits such as Health and Dental Plan, Meal/Food Vouchers, Profit Sharing, extended maternity leave, and Gympass.

Matching Summary

Be responsible for monitoring the entire process for contracting Call Center services, from contracting to results reporting and billing.

Skills & Requirements

Must-have

  • High volume data manipulation
  • Callcenter operations sizing
  • End-to-end planning processes
  • Advanced Excel and PowerPoint
  • Call center forecasting

Nice-to-have

  • Financial area knowledge
  • Database manipulation experience
  • MS Project familiarity
  • WFM experience

Key Requirements

  • Completed higher education
  • Experience in Callcenter operations sizing
  • Advanced Office Package
  • End-to-end planning process experience
  • Availability to work in Campinas/SP

Work Rights

Not specified

Tailored Resume

Cover Letter