Fnol Cabin Agent

AIG SEGUROS MEXICO S.A. DE C.V.

Mexico City, Mexico
Fnol claims registration
Policy validation and collection
Customer service support
The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance

Job Summary

  • The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.
  • The contact center is not only essential to support the business team and attend to the insured in case of claim or assistance, but also to avoid financial and regulatory impacts.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.

Skills & Requirements

Must-have

  • FNOL claims registration
  • Policy validation and collection
  • Customer service support
  • Immediate attention to policyholders
  • Emergency care support

Nice-to-have

  • Ability to work under pressure
  • High empathy and listening skills
  • Efficient teamwork capacity
  • Proactivity
  • Willingness to learn

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance
  • Basic knowledge of claims processes
  • Flexibility for shift rotation
  • Microsoft Excel (High)

Work Rights

Not specified

Tailored Resume

Cover Letter