The Call Center Manager drives continuous improvement of the patient contact and/or scheduling function within the larger initial patient contact function at Cleveland Clinic
Job Summary
The Call Center Manager drives continuous improvement of the patient contact and/or scheduling function within the larger initial patient contact function at Cleveland Clinic.
Develop a high performing, customer-oriented team focused on delivering superior customer service with the highest level of responsiveness and customer satisfaction.
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
Matching Summary
The Call Center Manager drives continuous improvement of the patient contact and/or scheduling function within the larger initial patient contact function at Cleveland Clinic.
Skills & Requirements
Must-have
Continuous improvement of patient contact
Enhancing patient access and information
Customer-oriented team development
Maximizing operational and financial performance
Monitoring operational performance metrics
Nice-to-have
Transforming organizations for superior service
Building and retaining high-performing teams
Passion for patient-first healthcare
Key Requirements
Bachelor's degree
Five years of management and leadership experience