Customer Experience Scientist

Diversey Inc

Utrecht, Netherlands
Customer needs translation
Application expertise
Product innovation
This position sits at the intersection of customer insight, application expertise, and product innovation, ensuring that new technologies and product developments deliver measurable value in real-world customer environments

Job Summary

  • This position sits at the intersection of customer insight, application expertise, and product innovation, ensuring that new technologies and product developments deliver measurable value in real-world customer environments.
  • Lead New Product Blueprinting, taking ownership of the process, identifying and documenting unmet customer needs and translating them into clear product requirements that guide innovation and development.
  • This role combines scientific expertise with direct customer insight, ensuring that innovation is driven by real operational needs.

Matching Summary

This position sits at the intersection of customer insight, application expertise, and product innovation, ensuring that new technologies and product developments deliver measurable value in real-world customer environments.

Skills & Requirements

Must-have

  • Customer needs translation
  • Application expertise
  • Product innovation
  • Customer insight
  • New Product Blueprinting
  • Field testing design

Nice-to-have

  • Scientific documentation and communication
  • Continuous learning and industry awareness
  • Cross-functional collaboration
  • Customer engagement

Key Requirements

  • Bachelor’s degree in Chemistry, Microbiology, Food Science, Chemical Engineering, or related
  • Minimum 5 years of experience in I&I cleaning industry
  • Strong understanding of cleaning chemistry and hygiene applications
  • Experience with direct customer engagement
  • Experience with field testing environments

Work Rights

Not specified

Tailored Resume

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