Associate Customer Experience Technical Services Systems Integration Specialist

NTT DATA

On-site
Bachelor's degree in it or computing
Knowledge of cx infrastructure systems
Problem analysis and solution formulation skills
NTT DATA is seeking an entry-level Associate Customer Experience Technical Services Systems Integration Specialist responsible for supporting configurations, installations, and less complex problem resolutions in customer service systems. The role emphasizes technical learning and certification while fostering an inclusive and growth-oriented workplace

Job Summary

  • This entry-level role focuses on learning to own portions of installation, break/fix incidents, and problem management within the project lifecycle.
  • Candidates will work jointly with Implementation Engineering teams to meet client requirements while developing business knowledge for less complex configurations.
  • The position offers a path toward associate level certification and requires demonstrating solution knowledge alongside excellent attention to detail.

Matching Summary

Match Score: 75

NTT DATA is seeking an entry-level Associate Customer Experience Technical Services Systems Integration Specialist responsible for supporting configurations, installations, and less complex problem resolutions in customer service systems. The role emphasizes technical learning and certification while fostering an inclusive and growth-oriented workplace.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Computing
  • Knowledge of CX infrastructure systems
  • Problem analysis and solution formulation skills
  • Ability to perform configurations and installations
  • Experience with break/fix events

Nice-to-have

  • Proactive management style
  • Adaptability to change
  • Innovative thinking capabilities
  • Strong verbal and written communication
  • Stakeholder engagement skills

Key Requirements

  • Bachelor's degree in IT, Computing, or related field
  • Relevant technology certifications (NICE, Avaya, Verint, Genesys)
  • Entry level experience in technical implementation engineering

Work Rights

Not specified

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