Manager Of Patient Experience

Advocate Health

Aurora West Allis, Wisconsin, US
Base: $41.10 - $61.65 ph; bonus/equity: not specif...
Onsite, monday - friday
Bachelor's degree in business or related field
7 years of patient/customer relations experience
Lean six sigma and pdsa methodology knowledge
Advocate Health is seeking a Manager of Patient Experience for its Aurora West Allis Medical Center in Wisconsin. The role focuses on implementing service quality initiatives, collaborating with leaders to enhance patient and family-centered care, and employing quality improvement methodologies

Job Summary

  • The role involves leading the implementation of system-wide service quality activities and acting as a liaison between the site and the system Service Quality Department.
  • Candidates must utilize quality improvement tools such as Lean, Six Sigma, and PDSA to coordinate operational improvement projects that enhance the patient experience.
  • Advocate Health offers a comprehensive benefits package including health insurance, retirement plans with employer match, and educational assistance programs.

Matching Summary

Match Score: 85

Advocate Health is seeking a Manager of Patient Experience for its Aurora West Allis Medical Center in Wisconsin. The role focuses on implementing service quality initiatives, collaborating with leaders to enhance patient and family-centered care, and employing quality improvement methodologies.

Salary

Base: $41.10 - $61.65 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, and retirement matching

Skills & Requirements

Must-have

  • Bachelor's Degree in Business or related field
  • 7 years of patient/customer relations experience
  • Lean Six Sigma and PDSA methodology knowledge
  • Project management and team facilitation skills
  • Data analysis and statistical interpretation proficiency

Nice-to-have

  • Advanced knowledge of multi-cultural diversity
  • Passion for patient and family-centered care
  • Ability to influence leaders and physicians diplomatically
  • Experience building interdisciplinary teams
  • Proficiency with Microsoft Office suite

Key Requirements

  • Bachelor's Degree required
  • 7 years of relevant experience required
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

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