Associate - Events & Communication

athenahealth

Chennai, India
Hybrid
Nps closed-loop coordination
Klas reporting and analysis
Social media sentiment monitoring
This role supports customer care events and communications by coordinating messaging and translating feedback into clear updates

Job Summary

  • This role supports customer care events and communications by coordinating messaging and translating feedback into clear updates.
  • The team turns complex data into clear stories to help the organization make smarter decisions about delivering care.
  • Employees enjoy perks including commuter support, employee assistance programs, tuition assistance, and a flexible hybrid work environment.

Matching Summary

This role supports customer care events and communications by coordinating messaging and translating feedback into clear updates.

Skills & Requirements

Must-have

  • NPS closed-loop coordination
  • KLAS reporting and analysis
  • Social media sentiment monitoring
  • Executive presentation development
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Healthcare industry experience
  • Data-driven decision making skills
  • Hybrid work environment adaptability
  • Strong written communication abilities
  • Event planning and execution support

Key Requirements

  • Bachelor's degree in communications, marketing, business, or related field
  • 3 to 8 years of experience in customer experience or analytics
  • Experience working in healthcare or technology environments preferred

Work Rights

Not specified

Tailored Resume

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