SAP Concur Support Consultant (L1/L2 – AMS)

KRIS INFOTECH PTE. LTD.

Singapore
5-8 years sap concur experience
L1/l2 ams support delivery
Expense and travel module configuration
This role involves handling incident management, service requests, and issue resolution within defined SLAs for SAP Concur systems

Job Summary

  • This role involves handling incident management, service requests, and issue resolution within defined SLAs for SAP Concur systems.
  • The consultant will perform L2 troubleshooting, root cause analysis, and manage user administration including access and approval workflows.
  • Candidates must have strong expertise in SAP Concur Expense and Travel modules with proven experience in application management services.

Matching Summary

Match Score: 85

This role involves handling incident management, service requests, and issue resolution within defined SLAs for SAP Concur systems.

Skills & Requirements

Must-have

  • 5-8 years SAP Concur experience
  • L1/L2 AMS support delivery
  • Expense and Travel module configuration
  • ERP integration troubleshooting
  • Incident management and SLA adherence

Nice-to-have

  • Global implementation support experience
  • Knowledge base creation skills
  • Automation opportunity identification
  • Strong stakeholder management
  • Shift-based global support model

Key Requirements

  • 5-8+ years of SAP Concur experience
  • 3+ years in AMS or support engagements
  • SAP Concur certification preferred
  • Experience with ServiceNow or similar ITSM tools

Work Rights

Not specified

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