Customer Banking Specialist - Helensvale

Commonwealth Bank

Helensvale, Queensland, Australia
Respond to transactional banking needs
Process deposits, withdrawals, transfers
Assist with cash handling
Deliver a seamless banking experience to over 10 million personal and small business customers

Job Summary

  • Deliver a seamless banking experience to over 10 million personal and small business customers.
  • Positively impact customers' lives by assisting them with their financial needs, from opening accounts to planning for retirement.
  • Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.

Matching Summary

Deliver a seamless banking experience to over 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Respond to transactional banking needs
  • Process deposits, withdrawals, transfers
  • Assist with cash handling
  • Educate on digital banking solutions
  • Follow bank processes and procedures
  • Handle customer enquiries
  • Problem-solve effectively

Nice-to-have

  • Genuine passion for customer service
  • Interest in improving financial wellbeing
  • Excellent communication skills
  • Collaborative team culture
  • Holistic customer solutions

Key Requirements

  • Entry-level position in Banking
  • Ability to ask the right questions
  • Refer customers to relevant team members
  • Work in a busy retail environment
  • Uphold strong risk culture

Work Rights

Not specified

Tailored Resume

Cover Letter