Soft Services Manager

JLL

Andover, MA, US
Base: 126,500.00 – 138,000.00 usd py; bonus/equity...
On-site
5 years experience in customer service
Strong technical knowledge of financial software
Experience managing vendor partnerships
JLL is seeking a Soft Services Manager for their facility in Andover, MA, responsible for overseeing operational, business, and administrative functions in Life Sciences environments. The ideal candidate should have a strong background in customer service and management within the pharmaceutical or biotechnology sectors, along with experience in hospitality and operational leadership

Job Summary

  • The Soft Services Manager is responsible for managing operational and administrative Soft Service departments.
  • This role emphasizes client satisfaction and compliance within a dynamic Life Science account.
  • JLL offers a supportive culture and comprehensive benefits package prioritizing employee well-being.

Matching Summary

Match Score: 85

JLL is seeking a Soft Services Manager for their facility in Andover, MA, responsible for overseeing operational, business, and administrative functions in Life Sciences environments. The ideal candidate should have a strong background in customer service and management within the pharmaceutical or biotechnology sectors, along with experience in hospitality and operational leadership.

Salary

Base: 126,500.00 – 138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5 years experience in customer service
  • Strong technical knowledge of financial software
  • Experience managing vendor partnerships

Nice-to-have

  • Strong interpersonal and communication skills
  • Collaborative management style
  • Hospitality mindset

Key Requirements

  • Undergraduate degree in business management or related field
  • 10 years experience in operational and financial customer service
  • Management experience in a regulatory environment

Work Rights

Not specified

Tailored Resume

Cover Letter