This role serves as a core member of the Global Customer Leadership Team with a mandate to build business rather than just deliver services
Job Summary
This role serves as a core member of the Global Customer Leadership Team with a mandate to build business rather than just deliver services.
The VP will own the end-to-end services P&L and architect a long-range vision to accelerate IQRR and GRR while scaling Professional Services as a revenue engine.
You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of talent.
Matching Summary
This role serves as a core member of the Global Customer Leadership Team with a mandate to build business rather than just deliver services.
Skills & Requirements
Must-have
15+ years technology services leadership
10+ years SaaS experience
Own end-to-end services P&L
Drive IQRR GRR and retention metrics
Build global service delivery teams at scale
Expertise in AI-assisted delivery automation
Partner with Sales and Customer Success
Nice-to-have
Board-level executive presence
Industry thought leadership capabilities
Inclusive leadership mindset
Predictive churn modeling skills
Strategic partner to ELT
Commercial packaging design experience
Key Requirements
15+ years progressive leadership in technology services
10+ years in SaaS with deep PS expertise
Proven track record driving IQRR and GRR
Experience leading global service delivery organizations