Troubleshooter Assistant Engineer, Non Kone Equipment

KONE GmbH

Singapore, Singapore
Fully remote
Remote technical support
24/7 connected services analytics
Log all cases to thd tool
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution

Job Summary

  • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
  • KONE moves two billion people every day and is a global leader in the elevator and escalator industry.
  • You are surrounded by fun colleagues and a lively working environment with open-minded leaders.

Matching Summary

Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.

Skills & Requirements

Must-have

  • Remote technical support
  • 24/7 Connected Services analytics
  • Log all cases to THD tool
  • Create knowledge base articles
  • Quality reports in THD tool
  • KONE safety requirements

Nice-to-have

  • Teamwork and collaborative culture
  • Customer service mindset
  • Flexibility and willingness to travel
  • Innovative and lively working environment

Key Requirements

  • Diploma in Engineering or relevant field
  • IT literacy
  • Knowledge of KONE/non-KONE products

Work Rights

Not specified

Tailored Resume

Cover Letter