Sr Associate Technical Support Engineer-paradox

Workday

Not specified (assumed to be flexible based on the emphasis on work-life balance).
Troubleshoot complex account configurations
Reproduce production issues
Writing and executing sql queries
Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support Team, focusing on troubleshooting complex account configurations and delivering critical solutions to customers. This role emphasizes technical expertise in SQL, APIs, and data analysis, alongside strong communication and collaboration skills

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • We promote Workday’s core values, with ‘Employees’ being our first!

Matching Summary

Match Score: 85

Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support Team, focusing on troubleshooting complex account configurations and delivering critical solutions to customers. This role emphasizes technical expertise in SQL, APIs, and data analysis, alongside strong communication and collaboration skills.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Reproduce production issues
  • Writing and executing SQL queries
  • Configure client SSO, sFTP, SSH
  • Partner with Product Managers
  • Maintain internal Technical Documentation

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter