Customer Service Officer (Govt Project/ Novena)

TDCX (SG) PTE. LTD.

Singapore, Singapore
Not specified; attractive remuneration mentioned; ...
Not specified (assumed hybrid based on industry standards).
Gce n level or diploma qualification
2 years customer service experience
Proficient in ms office applications
TDCX is seeking a Customer Service Officer for a government project in Singapore, offering a role focused on delivering excellent customer service via phone and email. The ideal candidate will have relevant experience, strong communication skills, and a proactive approach to problem-solving

Job Summary

  • You will help deliver excellent service to partner brands by resolving phone and email enquiries efficiently.
  • The role involves handling escalation issues proficiently and building sustainable relationships with customers.
  • TDCX offers attractive remuneration, comprehensive medical coverage, and strong learning and development plans.

Matching Summary

Match Score: 85

TDCX is seeking a Customer Service Officer for a government project in Singapore, offering a role focused on delivering excellent customer service via phone and email. The ideal candidate will have relevant experience, strong communication skills, and a proactive approach to problem-solving.

Salary

Not specified; Attractive remuneration mentioned; Performance incentives available

Skills & Requirements

Must-have

  • GCE N Level or Diploma qualification
  • 2 years customer service experience
  • Proficient in MS Office applications
  • Excellent verbal communication skills
  • Clear speaking voice for phone calls

Nice-to-have

  • Strong time management abilities
  • Motivated to exceed expectations
  • Comfortable with multiple computer systems
  • Constructive feedback on procedures
  • Positive work culture fit

Key Requirements

  • GCE 'N' Level or Diploma required
  • 2 years related working experience preferred
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter