Workforce Management Analyst Ii

F5

**
Workload forecasting
Schedule management
Performance metrics monitoring
** F5 is seeking a Workforce Management Analyst II to enhance operational efficiency in their Global Services team through effective workforce analytics and scheduling. The ideal candidate should possess strong analytical skills, technical proficiency in Excel, and experience in contact center metrics. **

Job Summary

  • The Workforce Management Analyst II in Global Services is responsible for supporting workforce management operations across multiple regions to ensure optimal staffing, accurate forecasting, and operational efficiency.
  • This position plays a key role in ensuring efficient resource allocation and supports the delivery of high-quality service to customers worldwide.
  • The ideal candidate is detail-oriented, analytical, and adept at handling dynamic business needs.

Matching Summary

Match Score: 75

** F5 is seeking a Workforce Management Analyst II to enhance operational efficiency in their Global Services team through effective workforce analytics and scheduling. The ideal candidate should possess strong analytical skills, technical proficiency in Excel, and experience in contact center metrics. **

Skills & Requirements

Must-have

  • workload forecasting
  • schedule management
  • performance metrics monitoring
  • workforce management tools
  • contact center metrics

Nice-to-have

  • detail-oriented
  • analytical
  • dynamic business needs
  • thrives in a dynamic environment

Key Requirements

  • Bachelor’s degree or equivalent professional experience
  • 2 or more years of experience
  • Strong knowledge of contact center metrics
  • Advanced Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter