Customer Care Consultant

AIG

Singapore, Singapore
Not specified; not specified; comprehensive total ...
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin or tamil
Strong customer service and communication skills
The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance

Job Summary

  • The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance.
  • Employees are expected to promote and cross-sell company products proactively to increase productivity and revenue generation.
  • AIG values in-person collaboration and requires team members to be primarily based in the office to foster a connected culture.

Matching Summary

The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance.

Salary

Not specified; Not specified; Comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Strong customer service and communication skills
  • Experience in contact center environment
  • Ability to meet KPIs and quality scores

Nice-to-have

  • Resilient and resourceful with strong initiative
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantage
  • Knowledge of Call Center Systems
  • Willingness to work overtime during exigencies

Key Requirements

  • Relevant customer service experience in contact center
  • Bilingual proficiency in English and Bahasa Melayu/Mandarin/Tamil
  • General Insurance Certificate (preferred)
  • Health Insurance Certification (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter