Customer Rep Assoc Ii - Full-time North Haven

State of Maine

North Haven, ME, US
Base: $23.03 ph (step 7); bonus/equity: not specif...
Onsite
Excellent customer service skills
Cash handling and reporting
Outdoor work in all weather
The Maine State Ferry Service is seeking a full-time Customer Service professional to maintain a calm and welcoming atmosphere at the North Haven location

Job Summary

  • The Maine State Ferry Service is seeking a full-time Customer Service professional to maintain a calm and welcoming atmosphere at the North Haven location.
  • Responsibilities include selling tickets, collecting fares, managing vehicle queues outdoors in all weather, and performing terminal maintenance duties.
  • Selected candidates must obtain a TWIC Card within 30 days of hire and will receive comprehensive training in security awareness and equipment operation.

Matching Summary

The Maine State Ferry Service is seeking a full-time Customer Service professional to maintain a calm and welcoming atmosphere at the North Haven location.

Salary

Base: $23.03 per hour (Step 7); Bonus/Equity: Not specified; Benefits: 13 paid holidays, 3+ weeks vacation, health/dental coverage, retirement contribution

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Cash handling and reporting
  • Outdoor work in all weather
  • Vehicle line queue management
  • Terminal cleaning and maintenance

Nice-to-have

  • Calm and welcoming demeanor
  • Tactful communication style
  • Ability to handle exceptions
  • Teamwork with public and staff

Key Requirements

  • TWIC Card within 30 days of hire
  • Experience in office and administrative support
  • Competency in quality customer service principles
  • Ability to use independent judgment for exceptions

Work Rights

Must have TWIC Card provided by TSA

Tailored Resume

Cover Letter