Lead Experience Strategist

M&T Bank

Buffalo, New York, United States of America
Base: $103,000.00 - $171,600.00 annual (usd); bonu...
Hybrid
Human-centered design
Customer-centric mindset
Agile practices
Transform how the bank solves high-priority problems by leveraging human-centered design to deliver cohesive end-to-end experiences

Job Summary

  • Transform how the bank solves high-priority problems by leveraging human-centered design to deliver cohesive end-to-end experiences.
  • Engage cross-functional colleagues to ensure business objective alignment and influence strategic business objectives through analytical consultation.
  • Monitor team conditions for employing experience methods, address issues, and provide coaching and feedback to management for team member development.

Matching Summary

Transform how the bank solves high-priority problems by leveraging human-centered design to deliver cohesive end-to-end experiences.

Salary

Base: $103,000.00 - $171,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Human-centered design
  • Customer-centric mindset
  • Agile practices
  • Change management
  • Service blueprints
  • Journey maps
  • Prototyping

Nice-to-have

  • Navigating ambiguity
  • Self-directed culture
  • Strong working relationships
  • Remote and in-person workshops

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 5+ years relevant work/service design experience
  • Proven expertise in Design Thinking/Human-Centered Design
  • Developing expertise in Change Management and Agility
  • Project and people management skills

Work Rights

Not specified

Tailored Resume

Cover Letter