Experiences Manager - Six Senses Zil Pasyon

IHG

Victoria, Seychelles
Guest experience department management
Knowledge of lqa standards
Service recovery expertise
As Experiences Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness

Job Summary

  • As Experiences Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
  • You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
  • You will lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service while managing budgets, forecasting, and ensuring adherence to brand operating standards.

Matching Summary

As Experiences Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Skills & Requirements

Must-have

  • Guest Experience department management
  • Knowledge of LQA standards
  • Service recovery expertise
  • Budget and forecasting management
  • Proficiency with POS and OPERA systems
  • Advanced MS Office skills
  • Multi-departmental hospitality experience

Nice-to-have

  • Strong communication with marketing and sales
  • Foster a positive work environment
  • Knowledge of local language and customs
  • Ethical and legal compliance focus
  • Pioneering wellness and sustainability practices

Key Requirements

  • Bachelor’s degree in hospitality or related field
  • Minimum three years luxury hotel/resort experience
  • Multi-departmental experience
  • Excellent command of written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter