SimpliFed is a virtual telehealth maternal health company dedicated to democratizing access to baby feeding support
Job Summary
SimpliFed is a virtual telehealth maternal health company dedicated to democratizing access to baby feeding support.
The Virtual SimpliFed Ally will engage patients and providers through various communication tools to assist with onboarding, scheduling, and connecting to care.
Key responsibilities include managing communication queues, assisting patients with the telehealth platform, and conducting patient outreach and follow-up.
Matching Summary
SimpliFed is a virtual telehealth maternal health company dedicated to democratizing access to baby feeding support.
Skills & Requirements
Must-have
Patient communication via text, email, phone
Assist with onboarding and scheduling
Connect patients to virtual care
Collect patient health information
Conduct patient outreach and follow-up
Strong written communication skills
Exceptional customer service skills
Nice-to-have
Trauma-informed care experience
Experience with multicultural populations
Key Requirements
Associates degree or professional certification in a healthcare related field
At least 6 months experience in a clinical setting
2+ years experience in a medical office or healthcare system
Demonstrated experience with EHR and Health IT
Knowledge of medical terminology, medical records, and HIPAA
Comfortable using technical tools in a virtual environment