Care Center Representative

Mechanics Bank

Federal Way, WA, US
Base: $20.00 - $31.83 hourly; bonus/equity: up to ...
Onsite
1 year call center experience
50 wpm typing speed
High school diploma or equivalent
Mechanics Bank is seeking a Care Center Representative to provide exceptional customer service and support at their Federal Way, WA office. The ideal candidate will have call center experience in a banking environment and excellent communication skills

Job Summary

  • This role involves servicing financial needs of clients through phone, web chat, and electronic channels while meeting referral and service goals.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, 401(k) with company contribution, and up to 25 paid vacation days.
  • The position requires working on-site at the Federal Way Operations office and maintaining confidentiality of customer information.

Matching Summary

Match Score: 85

Mechanics Bank is seeking a Care Center Representative to provide exceptional customer service and support at their Federal Way, WA office. The ideal candidate will have call center experience in a banking environment and excellent communication skills.

Salary

Base: $20.00 - $31.83 hourly; Bonus/Equity: Up to 5% AIP/Bonus; Benefits: Medical, dental, vision, 401(k), 25 vacation days, free checking account

Skills & Requirements

Must-have

  • 1 year call center experience
  • 50 wpm typing speed
  • High School diploma or equivalent
  • Phone and chat communication skills
  • Financial product knowledge

Nice-to-have

  • Bilingual Spanish candidate preferred
  • Friendly demeanor and can-do attitude
  • Experience in bank referral functions
  • Ability to handle upset customers
  • Teamwork and workflow facilitation

Key Requirements

  • Minimum 1 year call center experience
  • High School diploma or equivalent required
  • Minimum typing speed of 50 wpm
  • Experience in bank or financial institution
  • Spanish language skills preferred

Work Rights

Not specified

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