As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures
Job Summary
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
Responsibilities include directing Passenger Service Agents, resolving escalated customer concerns, ensuring training completion, and providing exceptional customer service at the ticket counter and gate.
AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision for full-time employees, company-matched 401(k), and free on-the-job training.
Matching Summary
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
Skills & Requirements
Must-have
customer service
safety and security procedures
handling customer concerns
flight schedule inquiries
ticket and baggage handling
leadership and direction
Nice-to-have
friendly and outgoing personality
outstanding customer service focus
professional appearance and grooming
energy and enthusiasm
Key Requirements
High school diploma, GED, or equivalent work experience
Authorization to work in the United States
Must complete SIDA training
One+ year of relevant experience preferred
Previous face-to-face customer service experience preferred