**
The Quality Manager position at Capella Hotel in Singapore is focused on enhancing the hotel's performance through quality initiatives and process improvement. The role demands collaboration with various departments to achieve operational excellence and maintain high service standards in line with prestigious ratings like Forbes and LQA.
**
Job Summary
The Quality Manager drives service and operational excellence by monitoring key performance indicators and implementing Tiger Teams.
This role is critical for maintaining the hotel's Forbes Five-Star and LQA ratings through rigorous quality initiatives and training.
The position involves supporting business development activities including market analysis, financial feasibility studies, and tendering processes.
Matching Summary
Match Score: 75
**
The Quality Manager position at Capella Hotel in Singapore is focused on enhancing the hotel's performance through quality initiatives and process improvement. The role demands collaboration with various departments to achieve operational excellence and maintain high service standards in line with prestigious ratings like Forbes and LQA.
**
Skills & Requirements
Must-have
LQA and Forbes Travel Guide standards
Performance Excellence Planning (PEP)
Guest feedback analysis tools
Tiger Team project management
Luxury hotel quality assurance
Nice-to-have
Financial analysis for business development
Market feasibility research skills
Stakeholder engagement capabilities
Data-driven decision making
Training program development
Key Requirements
Minimum Diploma in Hospitality Management
4+ years experience in luxury hotel quality assurance