Client Resident Liaison Officer - Commercial - Islington/dartford

Sureserve Group

Dartford, United Kingdom
Competitive salary; benefits: contributory pension...
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Previous administrative experience
Proficient in ms office outlook excel
High level of courteous professional customer service
** Sureserve Group is seeking a Client Resident Liaison Officer to act as the main point of contact for clients within the social housing sector, focusing on compliance and customer service. The role, based in Dartford, requires previous administrative experience and proficiency in MS Office, with a strong emphasis on customer service and communication skills. **

Job Summary

  • The role serves as the main point of contact for clients regarding compliance, queries, complaints, and complex issues within the social housing sector.
  • Employees will act as mediators to prevent issue escalation and reduce formal complaints while maintaining regular contact with customers to update them on progress.
  • The company offers a competitive salary, a contributory pension scheme, life assurance, and up to 33 days of annual leave inclusive of bank holidays.

Matching Summary

Match Score: 75

** Sureserve Group is seeking a Client Resident Liaison Officer to act as the main point of contact for clients within the social housing sector, focusing on compliance and customer service. The role, based in Dartford, requires previous administrative experience and proficiency in MS Office, with a strong emphasis on customer service and communication skills. **

Salary

Competitive salary; Benefits: Contributory Pension, Life Assurance, 28-33 days leave; Additional: Virtual GP, EAP, Bike2Work scheme

Skills & Requirements

Must-have

  • Previous administrative experience
  • Proficient in MS Office Outlook Excel
  • High level of courteous professional customer service
  • Good written and verbal communication skills

Nice-to-have

  • Flexible attitude with strong organisational skills
  • Background from social housing or construction industry
  • Experience in mediation and conflict resolution

Key Requirements

  • Eligibility checks including right to work in UK
  • DBS checks required for successful applicants

Work Rights

Must have right to work in UK

Tailored Resume

Cover Letter