Assistant Manager, Customer Service Center (face-to-face)
Prudential
6 years of experience in customer service operations
2 years supervisory role experience
Passed iiqe paper i, iii & v certification
The role involves assisting the manager in providing information and supervising the face-to-face customer service counter team to deliver high standards of service
Job Summary
The role involves assisting the manager in providing information and supervising the face-to-face customer service counter team to deliver high standards of service.
The incumbent is responsible for overseeing day-to-day operations, conducting real-time monitoring, and ensuring achievement of key performance indicators such as wait time and NPS.
Prudential offers a culture that celebrates diversity and inclusion while supporting employees' career ambitions to connect, grow, and succeed.
Matching Summary
The role involves assisting the manager in providing information and supervising the face-to-face customer service counter team to deliver high standards of service.
Skills & Requirements
Must-have
6 years of experience in Customer Service Operations
2 years supervisory role experience
Passed IIQE Paper I, III & V certification
Nice-to-have
Strong interpersonal skills with diverse backgrounds
Proactive and mature attitude
Ability to work independently under pressure
Key Requirements
University graduate degree
IIQE Paper I, III & V passed
6 years CS Ops experience with 2 years supervision