Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
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1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
** Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, emphasizing a passion for pets and excellent customer service skills. The role involves leading a team, handling customer inquiries, and ensuring a welcoming environment for both pets and their owners. **

Job Summary

  • The role involves leading a team of Customer Service Representatives while managing front desk operations at a luxury pet resort.
  • Employees must be physically capable of lifting 40 lbs and available to work evenings, weekends, and holidays.
  • The company offers competitive pay starting at $15.00/hour plus tips, along with comprehensive benefits including medical, dental, vision, and 401K match.

Matching Summary

Match Score: 75

** Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, emphasizing a passion for pets and excellent customer service skills. The role involves leading a team, handling customer inquiries, and ensuring a welcoming environment for both pets and their owners. **

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability for evenings weekends holidays
  • Experience training new team members

Nice-to-have

  • Passion for pets and animal care
  • Cool under pressure in chaotic environments
  • Strong empathy for clients and pets
  • Retail or hospitality background preferred

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year in customer service role
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter