Service Advisor

Toyota of Gallatin

Gallatin, TN, United States
Competitive pyy; not specified; medical, dental + ...
On-site
Initiating automotive services and repairs
Communicating between customer and technician
Developing service estimates
Toyota of Gallatin is seeking a Service Advisor to facilitate automotive services and repairs, ensuring customer satisfaction and effective communication between customers and technicians. The ideal candidate should have previous service advisor experience, mechanical understanding, and a focus on exemplary customer service

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Toyota of Gallatin is seeking a Service Advisor to facilitate automotive services and repairs, ensuring customer satisfaction and effective communication between customers and technicians. The ideal candidate should have previous service advisor experience, mechanical understanding, and a focus on exemplary customer service.

Salary

Competitive pay; Not specified; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs.

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Communicating between customer and technician
  • Developing service estimates
  • Writing repair orders
  • Maintaining customer records
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Exemplary customer service focus

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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