Operations Lead Connectivity, - Global

KONE International

Fully remote
Enterprise connectivity services (sase)
Prisma firewall, hub firewall, vpn
Gsip platforms for voice and video
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, DNS, and SSL certificates, while providing operational support for GSIP platforms to ensure stable voice and video communication

Job Summary

  • Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, DNS, and SSL certificates, while providing operational support for GSIP platforms to ensure stable voice and video communication.
  • Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met, and identify opportunities to automate network service provisioning, monitoring, and reporting.
  • Manage relationships with managed service providers, monitor vendor performance, handle vendor invoicing, and maintain documentation of all systems and contracts.

Matching Summary

Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, DNS, and SSL certificates, while providing operational support for GSIP platforms to ensure stable voice and video communication.

Skills & Requirements

Must-have

  • enterprise connectivity services (SASE)
  • Prisma Firewall, HUB Firewall, VPN
  • GSIP platforms for voice and video
  • SASE - Traffic routing/Network Security
  • Factory Network support
  • service performance monitoring
  • SLA and KPI compliance
  • network Service provisioning automation
  • managed service provider oversight
  • vendor invoicing and financial management

Nice-to-have

  • ITIL or similar frameworks
  • cross-functional team management
  • virtual team working
  • ethical business practices
  • collaborative working culture

Key Requirements

  • 5+ years of experience in IT operations or network support
  • Good exposure to GSIP and SASE platforms
  • Knowledge with network automation tools
  • Proven experience in supplier management
  • Familiarity with SSL certificate management
  • Familiarity with firewall basics
  • Familiarity with VPN technology
  • Strong background in vendor and intercompany invoicing

Work Rights

Not specified

Tailored Resume

Cover Letter